What is included in the installation?
Standard installation is included on all seasonal packages (one-time only for full-season accounts, regular cost is $99 +hst).
- Installation & aiming of NWIC Antenna Radio*
- Satellite Mount (if required)
- Up to 100′ of CAT5E Cabling
If service is not renewed the following year, the radio will be picked up 30 days after the anniversary (unless discussed otherwise).
NOTE: Customer is responsible for providing their own Wi-Fi Router.
*NWIC owned, but your responsibility in the event of damage. Please see Internet Service Agreement for additional information.
How do you install on a RV?
IMPORTANT – RV Installation may require a hold to be drilled to run a cable.
Our technicians will do their best to find a way into the trailer without drilling. If this is deemed not possible, we will drill a small hole for the cable and seal it afterwards.
The following steps are performed during installation:
- Mounting of the Antenna/Radio to the RV or a detached post (if available/provided by customer)
- CAT-5 Cable Run from Antenna to desired spot in trailer
- Installation of POE devices (i.e. modem) inside trailer
Please Note: You are required to provide your own Wi-Fi Router.
What happens during off-season?
If your RV remains in place at Maitland Shores, we will leave the equipment in place for reconnection next season.
If you plan on removing your RV from the Park, please let us know in advance so we can recover the equipment prior to your departure.
What if I need less than 6-months of service?
Late-start (after July 1) seasonal accounts are subject to reduced pricing.
All regular seasonal accounts are based on 6-months of service.
Please inquire for details.
What if I need more than 6-months of service and/or access during off-season?
If you require full-months of access outside of the 6-month package, please call the NWIC sales team at 1 (877) 654-6942 for available options.
Are faster speeds available?
At this time, we are actively offering the three advertised packages.
Does the seasonal package include a Wi-Fi router?
Customers are responsible for providing their own wireless router.
Recommendations area available here.
If you do not wish to purchase a wireless router, you can connect a computer (with a built-in ethernet port) directly to the NWIC POE device.
How does NWIC TV work and what channels are included?
NWIC TV is brand new for 2022. It is currently available as an ‘opt in’ service with the Seasonal 25 & 40 plans.
The channel bundle available at launch is called ‘The Essentials’. This includes access to major Canadian and American networks (eg. City TV, Global, ABC, Fox, etc.). At this time we do not have specialty channels available, but plan on expanding this in the future.
To use the TV service, you will need to request it be added to your account by calling 1 (877) 654-6942 or emailing sales@nwic.com.
This service is App-based. A current generation Apple TV (one capable of downloading apps) or Amazon Fire device (Stick or Cube) is required. Amazon devices released prior to 2019 may not be powerful enough to run the app at optimal speeds.
