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NWIC | Niagara High-Speed Internet

Installation Procedure

Thank you for choosing NWIC. We’re excited to have your business.

The details below outline a typical wireless installation. If you have a question that is not addressed below, please don’t hesitate to send us a message.


Our Process

Getting connected with NWIC is simple! Here’s what to expect for new wireless connections:

Step 1 – Select A Package

Visit our NWIC for Home page to choose your rural wireless internet package. page. You can either submit the form on the page, or call in 1 (877) 654-6942.

Step 2 – Service Availability Check & Installation

Once you’ve selected a package, our sales team will pre-qualify your location and schedule your installation. Installation appointments are booked on a first-come, first-served basis, so we encourage you to secure your spot as soon as possible.

Step 3 – Billing

After installation, you’ll receive a welcome email from our billing team with the following information:

Welcome package

  • Invoice for the installation fee and prorated service for the current month
  • Monthly billing details (invoices are issued on the 1st of each month)
  • Basic troubleshooting tips

For any billing questions, please don’t hesitate to contact us at billing@nwic.com.


Residential Wireless Installation

Our standard installation fee of $99 includes the following:

  • Installation and aiming of the NWIC Antenna Radio
  • Satellite Mount (if required)
  • Up to 100′ of CAT5E Cabling

Please note, installation does not include conduit runs or attic cable installs. If additional equipment or services are necessary, we will obtain your approval prior to installation.

Once the installation is complete, we will provide you with a NWIC Power Over Ethernet (POE) device, which will be connected to the CAT5e cable from the NWIC Antenna Radio. The POE device must be plugged into a power outlet inside your home. You can then either connect your computer directly to the NWIC POE via an Ethernet cable, or connect a Wi-Fi router.

Note: While the NWIC Antenna Radio remains NWIC property, you are responsible for any damage. Please refer to the Internet Service Agreement for further details.

Important: During installation, a small NWIC sign will be placed on your property. You may recycle this sign after the installation is complete (metal stand in the blue box, graphic overlay in the grey box).


Wi-Fi & Routers

To make the most of your connection, we recommend using a high-quality wireless router. NWIC offers Eero 6 Mesh router rentals, with the following options:

  • 1 pod: $7.95/month
  • 2 pods: $12.95/month
  • 3 pods: $16.95/month

Each pod covers approximately 1,500 square feet.

Want to purchase your own router? Here are a few recommendations:

 

Niagara’s High-Speed Internet from NWIC

Visit our Get Connected page to browse our Niagara high-speed internet packages.

Get Connected