NWIC | Niagara High-Speed Internet



NWIC Inc. (“NWIC”) is committed to improving accessibility for individuals with disabilities and
complying in accordance with the foundational requirements found in the Accessible Canada Act
(S.C. 2019, c. 10) (“ACA”), and the Canadian Radio-television and Telecommunications Commission Act
(R.S.C., 1985, c. C-22) (“CRTC”).



NWIC has a feedback process for receiving and dealing with feedback from persons with disabilities and we
want to know about any accessibility barriers you have encountered with us or suggestions that may aid in
the implementation of our accessibility plan.
Those who wish to provide such feedback are encouraged to and may do so anonymously or with contact
info so that we may follow-up with you. Anonymous feedback will not generate a follow-up response.
Feedback can be sent in by any of the following methods:

  • Phone
    Accessibility Feedback Line: 289-724-9935
  • Email
    Accessibility Email:
  • Mail
    Mailing Address:
    NWIC Accessibility – Attn: Manager, HR
    PO Box 761
    Beamsville, ON, L0R 1B0
  • Social Media
    Facebook: nwic
    Instagram: @nwicinc

All feedback can be directed to NWIC Accessibility Attention: Manager, Human Resources. Any
feedback that is in the nature of a complaint will be addressed directly to the complainant, if contact details
are provided.
The details of this Feedback Process will be provided on the Companies’ websites and in a notice that will
be posted at the entrances to the NWIC premises.



You can request alternative formats of this plan, and a description of our feedback process by contacting
NWIC Accessibility c/o Manager, Human Resources through any of the contact methods listed.

We will provide the following alternative formats withing 20 days of the initial request:
• Print
• Large Print (increased font size)

We will provide the following alternative formats withing 45 days of the initial request:
• Braille
• Audio

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